Details of Our No Refund Policy
1. Policy Overview
This No Refund Policy ("Policy") outlines the terms under which Tagnest Academy ("we," "us," or "our") operates regarding the sale of its courses, services, and digital products. By making a purchase through our platform, you acknowledge and agree to the terms set forth in this Policy. Our commitment is to provide high-quality educational content and services, and this policy helps us maintain the integrity of our offerings.
2. No Refunds After Purchase
All sales of courses, subscriptions, and other digital products or services on Tagnest Academy are final and non-refundable once the purchase is completed. This includes, but is not limited to, course enrollment fees, membership fees, and any other charges for access to our content or tools. We encourage users to carefully review course details, previews, and terms before making a purchase.
3. Course Access and Validity
Upon successful payment, you will gain immediate access to the purchased course content for the specified duration (e.g., lifetime access, 1-year access). Access to course materials is typically granted digitally, and once access is provided, the service is considered rendered. Technical issues preventing access must be reported to our support team promptly for resolution.
4. Exceptional Cases
In rare and exceptional circumstances, such as a proven technical fault on our part that prevents you from accessing the purchased content for an extended period, or if a course is permanently discontinued shortly after your purchase and before significant access, we may, at our sole discretion, consider alternative solutions, which may include credit for other courses or partial refunds. Such cases will be handled on an individual basis.
5. Chargeback and Dispute Claims
Initiating a chargeback or dispute claim with your bank or payment provider without first contacting Tagnest Academy to resolve any issues is a violation of this Policy. We reserve the right to suspend or terminate your account and access to all services in such cases. Any fraudulent chargeback attempts will be vigorously defended.
6. Contact Information
For any questions or concerns regarding this No Refund Policy, please contact our support team at tagnestacademy@gmail.com. We are committed to assisting you with any issues you may encounter with our services.