Effective Date: April 10, 2025

1. Introduction to Privacy Policy

This Privacy Policy ("Policy") outlines how Tagnest ("Company", "we", "our", or "us") collects, uses, stores, and shares your personal information when you access and use our website, products, and services. It is applicable to all users ("you", "your", or "User") who interact with the Tagnest platform. By using our website or services, you consent to the collection, use, and disclosure of your personal information as described in this Policy.

We are committed to protecting your privacy and maintaining the trust and confidence of our users. Our practices comply with applicable data protection laws in India. We do not sell your information to third parties. We collect only the minimum required data to operate our services effectively and securely.

2. Information We Collect and How We Use It

We may collect the following types of personal and usage information:

• Name, email address, and mobile number provided during registration.
• Payment details (processed securely via third-party gateways).
• Browsing data such as IP address, device type, and browser information.
• Learning progress, quiz scores, and course completion status.

We collect this information for the following purposes:

• To provide access to purchased courses and manage your user account.
• To improve our platform experience and personalize learning content.
• To contact you with service-related notices, new courses, offers, or updates.
• To detect and prevent fraud, abuse, and violations of our Terms.
• To fulfill our legal obligations and ensure data security.

Your information is never used for any unrelated purposes without your explicit consent.

3. Account Information

To access any Tagnest course, users must create a personal account using accurate contact details. During account creation, we collect the user’s name, email, and mobile number. This information is used to:

• Authenticate your login.
• Provide lifetime access to purchased courses.
• Track your course progress and generate certificates.

All user data is encrypted and securely stored on servers operated by trusted third-party providers. Tagnest does not share, sell, or publicly display this data.

Users are responsible for keeping their login credentials confidential. Sharing or misusing account credentials may result in suspension or termination without notice.

4. Customer Payment Information

We process payments through secure and PCI-DSS-compliant payment gateways. Tagnest does not directly store sensitive payment details like credit card or UPI numbers.

Any financial information entered during purchase is handled securely by the payment provider. Tagnest only receives payment status, transaction ID, and user identification for confirmation and access provisioning.

In the rare event of a payment failure, users may contact our support team with the transaction reference to resolve the issue promptly.

All transactions are final. As stated in our Terms, Tagnest does not offer refunds after a purchase is made.

5. Cookies and User Activity

Tagnest uses cookies and similar technologies to improve your experience and gather analytics data. Cookies may help:

• Remember login sessions.
• Save user preferences.
• Track usage trends and performance.

We do not use cookies to collect personally identifiable information unless explicitly provided by you. You can manage or delete cookies in your browser settings. Disabling cookies may affect functionality on our platform.

We also record user activity for internal analysis, including pages viewed, links clicked, and time spent on the platform. These statistics help us improve course design and platform usability.

6. Data Sharing and Transfers

Tagnest does not sell or rent your personal data. We may share your data only:

• With service providers helping us deliver the platform (e.g., hosting or analytics).
• With regulatory bodies, when legally obligated.
• In case of a merger, acquisition, or asset sale, with a successor entity.

All third-party service providers are contractually bound to maintain confidentiality and use your data only for permitted purposes.

We do not transfer your data internationally. All data is stored and processed within Indian jurisdiction.

7. Security Measures

We adopt industry-standard security practices to protect user data against unauthorized access, alteration, or disclosure.

• All traffic is protected via HTTPS encryption.
• Account passwords are hashed and not stored in plain text.
• Access to data is limited to authorized personnel only.

While we take all reasonable precautions, no platform can be 100% secure. Users are encouraged to use strong passwords and report any suspicious activity immediately.

8. User Rights and Choices

As a registered user, you may:

• Access and update your personal information.
• Delete your account permanently.
• Opt out of promotional communications.

To exercise these rights, contact us at the details provided below. We may verify your identity before fulfilling such requests.

9. Changes to This Policy

We reserve the right to update this Privacy Policy at any time. If changes are material, we will notify users through email or a notice on our website.

Your continued use of the platform after any changes implies your acceptance of the revised Policy. We encourage users to review this document periodically.

10. Contact and Grievance Redressal

If you have any concerns, feedback, or complaints regarding our Privacy Policy or your data, please contact:

Grievance Officer: Mr. Aashish Mehta
Tagnest Learning Solutions
Email: support@tagnest.com
Response Time: Within 3–5 business days

We are committed to protecting your rights and handling your data responsibly. Thank you for trusting Tagnest with your learning journey.